Hotel in Moffat - Buccleuch Arms Hotel Moffat

Your Feedback

I am fairly confident that if you noticed just one thing about our little hotel it is that we really do want to, and indeed are striving to, get it right. Without any pressure on you we would love to know your thoughts from a guest/friend perspective. The GOOD (we hope there’s plenty) the BAD (we hope there’s very little) and the UGLY (I sincerely hope there’s none).

Your Details

Title

First Name:

Last Name:

E-mail Address

Date of Visit

How did you hear about us:

How did you book:

Was the handling of your booking on arrival:

Could you rate your satisfaction with the room and amenities:

Could you rate your satisfaction with service:

Could you rate your satisfaction with Dinner:

Could you rate your satisfaction with Breakfast:

Would you return to the hotel, given the opportunity:

Was your stay:

Did you find our staff consistently:
(Please mark more than one if appropriate)

Unfriendly		Approachable
Distant		Respectful
Non-caring		Friendly
Sullen		Accommodating
Preoccupied		Willing
Miserable		Efficient
		Happy

If you drink wine, how do you rate our wine list:

Would you be prepared to recommend the hotel to others:

If any billing has been made to your room or payments made, would you say the transaction was handled ....

You may wish to add additional comments not adequately covered in the questionnaire . We would welcome any comments good or bad:

I do thank you for taking this time, we really do want to give our guests a "Buccleuch Experience" and this form can certainly help us to achieve this.

Thank You

Dave Smith
Managing Director

Gordon and Tracey Robertson
from Devon

"Our 4th visit and it won’t be the last"

18/11/05

Andy Ivamy & Karen Mitchell
from Glasgow

" The best steak ever – unbelievable, melt-in-the-mouth fantastic"

05/11/05

Jon & Frances
from Surrey

"Excellent food. Friendly, helpful staff, well definitely recommended"

23/10/05

J. Thomson
from Wishaw

"Nicest Staff I’ve met in a long time, food is superb, I’ll be back, Exceptional!"

07/10/05

Rosalind Elliot
from Hamilton

"From walking into the Foyer – welcome, Service, food presentation – Can not be faulted – Can’t think when I had a better meal!!"

07/10/05

Irene Giffe
from USA

"Outstanding service. Warm friendly staff. A wonderful experience!!"

23/09/05

Andy Teall
from Birmingham

"People and food absolutely terrific. An orgasmic experience"

18/09/05

Baven Family
from Wales

"Best steak we’ve tasted within the last 20 years!, Marvellous, Thank you"

17/08/05

De-Shalit
from Israel

"This is the most charming hotel with the sweetest staff on Earth. Thanks."

30/07/05