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This policy applies to all bookings made online or made directly with the Buccleuch Arms Hotel. Any bookings made via a booking agency are subject to the cancellation policies of that particular booking agency.
Our Policy – 5 Day Window:
- No Deposit is required to make a booking. However … a valid Debit/Credit card is required to secure the booking at the time the booking is made.
(All card details are stored via our PCI & DSS Compliant booking system using the format xxxx xxxx xxxx 1234 to give you full confidence your details are safe)
- If the booking is cancelled ‘LESS than 5 days‘ prior to scheduled arrival then a charge equal to the first night per room of the stay will be made.
- Booking cancellations can be made FREE of charge outside of or prior to the ‘5 Day Window‘.
Please don’t hesitate to contact us with any queries.
(Unfortunately we are a small hotel and losing potential occupancy from late cancellations can drastically affect the sustainability of our business. Thank you in advance for understanding the challenges we face.)
