The Buccleuch

Hotel & Restaurant

High Street | Moffat | DG10 9ET

01683 220 003
enquiries@buccleucharmshotel.com
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Your feedback...

"Delicious food served in a super traditional pub but not expensive. Great selection - even for a veggie!"
Chris C
Tadworth

Coronavirus Updates

Buccleuch Arms Hotel Moffat


The Buccleuch’s Current Status – Closed until the 15th of *May April 2020 (*Updated)

( This date will be under constant review )



Situation

These are very worrying and uncertain times for everyone. On the 20th of March, due to the challenges we face with the Coronavirus disease (Covid-19), the Government announced an order to close restaurants/bars and relevant social venues. In light of this we have been forced into making the difficult decison to close the hotel completely until at least the 15th of *May (April – *Updated) 2020. At that date we will hopefully be in a better position to make decisions on how to proceed.

We deeply apologise to all of you, our guests and our friends who had plans to travel and stay with us. We are lost for words right now!

We sincerely wish you all the best with the challenges ahead. Listen to the advice given, use good reason and above all stay safe!

PLEASE NOTE: THERE WILL BE NO CANCELLATION FEES

Guests due to stay BEFORE the 15th of *May April (*Updated)

Unfortunately all guests due to stay with us up to the 15th of *May will be contacted as soon as possible. All these bookings will be cancelled with immediate effect. There will be no cancelllation fees and if any payment has been taken, either full or part deposit, you will be fully refunded. If you have not been contacted yet you will be contacted in due course.

PLEASE NOTE: THERE WILL BE NO CANCELLATION FEES

Guests due to stay AFTER the 15th of *May April (*Updated)

Our suggestion is you keep your booking with us. We are not charging any cancellation fees and refunding in full. Our feeling right now is we will keep moving our cancellation buffer continuosly as this situaion unrolls so that we are ready to get back to full operation as soon as we are given the green light.

PLEASE NOTE: THERE WILL BE NO CANCELLATION FEES

Guests thinking about Booking

At the moment we are not taking deposits or payments. At some stage the situation will have to improve and travel will become normal again. Rather have a booking with us with a no risk cancellation than have none at all and miss out on a desired date.

PLEASE NOTE: THERE WILL BE NO CANCELLATION FEES


FREQUENTLY ASKED QUESTIONS

QUE: I booked with Booking.com/Expedia, how do I cancel?

Please cancel your booking direct with Booking.com or Expedia. We are not allowed to cancel any bookings made directly via these channels. We certainly will not take any charges off anyone, however if you made your booking direct through these channels it may depend on their policy on how they are dealing with the current situation.

QUE: I made a booking by phone/in person/through the website , how do I cancel?

In order to cancel your booking all we need are the dates you planned to stay with us and the names of the people who were planning on staying. If you have access to your booking reference number that would be handy but not essential. The two ways you can contact us are:

  1. Email – enquiries@buccleucharmshotel.com
  2. Phone – 01683 220003

QUE: Can I make a booking for later on in the year

Absolutely! … We are not taking deposits nor are we taking cancellation fees at the moment. Rather ‘reserve’ your desired dates now than lose out later. (Book Here)

QUE: Can I change my booking to another date?

Absolute yes! … Drop us an email or call us by phone. If your desired dates in the future are available we will certainly move your booking for you.