The Buccleuch

Hotel & Restaurant

High Street | Moffat | DG10 9ET

01683 220 003
enquiries@buccleucharmshotel.com
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Your feedback...

"Been a couple of times myself with friends and family. Took my partner and we were blew away! It had received a make over since my last visit and it gets better and better. Great service, great menu and the food was amazing. Served very hot and fresh. 10/10"
Jacob T
Stoke-on-Trent

Coronavirus Updates

Buccleuch Arms Hotel Moffat


The Buccleuch’s Current Status – OPEN to Residents Only (Including the Restaurant and Bar) – UPDATED 8th October


( Check on Scotland’s current Coronavirus standing HERE)

We're Open
We’re Open


Situation

By now most people around the world are very aware of the Covid19 pandemic and how it’s affecting the way we all go about our lives and how businesses can and have to operate. We at the Buccleuch are doing our very best to ensure that every guest that stays with us has an enjoyable experience whilst keeping you and our controlled environment safe. In fact don’t just take our word for it, we have been overwhelmed and humbled by such warm responses and reviews by are many guests this year … have a peep at our tripadvisor page … (Tripadvisor).

To adhere to new and changing government regulations some of you will note style changes to the way the hotel operates. We’ll try outline some of them below. All changes made have been considered very carefully to ensure everyones safety and to the best of our ability still create a great, enjoyable, warm experience for you.

A very noteable change is that the hotel will be open to resident guests only. This includes our restaurant and bar. This has both good and sad notes. Fortunately for us many of you have retained your accommodation bookings and or rebooked. Sadly, to adhere to social distancing measures, and ensure your safety and comfort we simply can not accommodate any other persons in the hotel. If as our resident guests you have friends in the town, who either live here or are staying elsewhere we will of course accommodate them if we can.

Meals, both dinner and breakfast, will be conducted during specified times and in a staggered, by booking manner. Any guests will have the opportunity to choose their seating time when they arrive. It will be on a first come first served basis but we will try and accommodate everyone’s wishes.

Hopefully below will answer any more of your questions but please feel free to contact us for any more information: Contact Us

PLEASE NOTE: Our cancellation policies will revert back to normal as of the 15th of July 2020.


FREQUENTLY ASKED QUESTIONS

QUE: Is the hotel open?

The hotel was legally allowed to open from the 15th of July 2020 in line with government regulations. We have been open since this date however …

Please note the hotel will only be open to resident guests only. We have done this for the safety and convenience of our residents. Unfortunately we can not accommodate anyone other than our own residents (or their friends) in the bar or restaurant and maintain social distancing.

QUE: Can I book now?

Yes … our diary is online and available so you can book now for any available dates from the 15th of July going forward. (BOOK HERE)

QUE: Do I have to book a place in the restaurant?

We have enough space for for all our resident guests to dine in our restaurant and encourage you to do so. We will stagger seating times for both dinner and breakfast and you can arrange that on the day of your arrival.

QUE: Do you do lunches?

We are not open to the general public therefore our kitchen will be closed over lunch. However … we have created a substantial packed meal which can be ordered the night before. We think you will be impressed with the selection and we encourage you to take advantage of this so you can enjoy stunning countryside.

QUE: Are the rooms sanatised?

Absolutely! … We have been fully accredited by the ‘Good to Go’ scheme which means we have surpassed the standard required to reopen during the Covid period.

Linen – Our linen is provided by a well established and reputable private company (Shortridge) who launders to BS EN 14065 & HTM 01-04 ensuring hygienically clean linen in line with NHS infection control measures commenced in the weeks prior to lock down.

General Cleaning – We have minimalised surfaces in rooms and public areas where possible and all rooms are regimentaly deep cleaned daily and before new arrivals using approved and recognised products. We have invested in a state of the art electrostatic sanatisation machine which allows us to give a deeper, fuller and more comprehensive sanatisation process in line with intensive care units in hospitals – It’s not a cheap machine!

QUE: Do you have hand sanatising gel?

Yes … There are only two ways into the hotel. The front door and a door leading from our garden at the rear of the hotel. There are hand sanatising stations at both these entrances.

There will also be a hand sanatising station at the central stairwell where almost all corridors off shoot from. We do ask that everyone sanatises their hands on entry and as often as needed within the building. We all have to maintain some sort of self awareness, we know it is difficult but soon it will become second nature.

QUE: Do I have to wear a face mask in the hotel?

No … not at the moment but this may change.

Currently in Scotland it became mandatory from the 10th of July to wear face masks (nose and mouth coverings) in certain public areas such as shops and public transport but not in hotels, restaurants or pubs.

QUE: Does the national Curfew apply to the hotel?

Sadly yes it does.

Government legislation requires us to have no persons in our dining or drinking areas at the strike of 10pm.

QUE: Can I drink alcohol in the hotel?

Not at the moment … The government has banned the consumption of alcohol inside all hospitality venues for a period of 16 days. This starts from Friday the 9th of October and will run until the 25th of October.

QUE: Can I drink alcohol outside the hotel?

Yes! … We have even erected a purpose ‘heated’ marquee for all our resident guests to enjoy their favourite tipple outside in our bear garden.

Although the new 16 day legislation does not permit anyone to drink alcohol inside hospitality venues they are allowing venues to provide alcohol outside until the 10pm national curfew.

QUE: Does the hotel stop serving food and soft drinks at 6pm?

No! … the 6pm closing time only applies to independent restaurants, pubs and bars. Residents in hotels can be served food and soft drinks ‘indoors’ and alcohol ‘outdoors’ until the 10pm curfew.