The Buccleuch

Hotel & Restaurant

High Street | Moffat | DG10 9ET

01683 220 003
enquiries@buccleucharmshotel.com
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Your feedback...

"So happy to find somewhere that allowed the dog in. There is a larger area where dogs are not allowed so that should keep everyone happy. Enjoyed the burgers with beef, pork and venison burgers all being tested by our family with the fourth having a small portion of Scampi which was excellent value. Good atmosphere, happy teenagers left feeling well fed."
Anne W
Edinburgh

Coronavirus Updates

Buccleuch Arms Hotel Moffat


The Buccleuch’s Current Status – OPEN (In line with current travel restrictions and guidance)


( Check on Scotland’s current Coronavirus standing HERE)


We are Open

Situation

By now most people around the world are very aware of the Covid19 pandemic and how it’s affecting the way we all go about our lives and how businesses can and have to operate. We at the Buccleuch are doing our very best to ensure that every guest that stays with us has an enjoyable experience whilst keeping you and our controlled environment safe. In fact don’t just take our word for it, we have been overwhelmed and humbled by such warm responses and reviews by are many guests who have stayed with us in the recent months … have a peep at our tripadvisor page … (Tripadvisor).

To adhere to new and changing government regulations some of you will note style changes to the way the hotel operates. We’ll try outline some of them below. All changes made have been considered very carefully to ensure everyones safety and to the best of our ability still create a great, enjoyable, warm experience for you.

A very noteable change is that the hotel will be open to resident guests only. This includes our restaurant and bar. This has both good and sad notes. Fortunately for us many of you have retained your accommodation bookings and or rebooked. Sadly, to adhere to social distancing measures, and ensure your safety and comfort we simply can not accommodate any other persons in the hotel. If as our resident guests you have friends in the town, who either live here or are staying elsewhere we will of course accommodate them if we can.

Meals, both dinner and breakfast, will be conducted during specified times and in a staggered, by booking manner. Any guests will have the opportunity to choose their seating time when they arrive. It will be on a first come first served basis but we will try and accommodate everyone’s wishes.

Hopefully below will answer any more of your questions but please feel free to contact us for any more information: Contact Us


FREQUENTLY ASKED QUESTIONS

QUE: Is the hotel open?

YES, … However … due to social distancing guidelines we are open to residents only, the Restaurant and Bar are unfortunately closed to the general public.

QUE: Can I book now for future dates?

YES … our diary is online and available for any future bookings. (BOOK HERE)

QUE: Do I have to book a place in the restaurant?

Unfortunately the restaurant is only catering for residents at the moment. This is to meet current social distancing guidelines and to keep everyone safe and comfortable. This means we do have space in the restaurant for all our residents although we do require a booking/dinging time arranged on the day.

QUE: Do you do lunches?

At the moment our restaurant is closed for lunches … However … we have created a substantial packed meal which can be ordered the night before your departure. We think you will be impressed with the selection and we encourage you to take advantage of this so you can enjoy stunning countryside. (Packed Lunch Menu)

QUE: Are the rooms sanatised?

Absolutely! … We have been fully accredited by the ‘Good to Go’ scheme which means we have surpassed the standard required to reopen during the Covid period.

Linen – Our linen is provided by a well established and reputable private company (Shortridge) who launders to BS EN 14065 & HTM 01-04 ensuring hygienically clean linen in line with NHS infection control measures commenced in the weeks prior to lock down.

General Cleaning – We have minimalised surfaces in rooms and public areas where possible and all rooms are regimentaly deep cleaned daily and before new arrivals using approved and recognised products. We have invested in a state of the art electrostatic sanatisation machine which allows us to give a deeper, fuller and more comprehensive sanatisation process in line with intensive care units in hospitals – It’s not a cheap machine!

QUE: Do you have hand sanatising gel?

Yes … There are only two ways into the hotel. The front door and a door leading from our garden at the rear of the hotel. There are hand sanatising stations at both these entrances.

There will also be a hand sanatising station at the central stairwell where almost all corridors off shoot from. We do ask that everyone sanatises their hands on entry and as often as needed within the building. We all have to maintain some sort of self awareness, we know it is difficult but soon it will become second nature.

QUE: Do I have to wear a face mask in the hotel?

YES … It has now become mandatory to wear masks in all enclosed public spaces. You do not have to wear masks in your own rooms.

QUE: Does the national Curfew apply to the hotel?

At the moment the hotel is operating in line with the national guidelines which requires us to close all public places such as the Bar and Restaurant by 10:30pm.

QUE: Can I drink alcohol in the hotel?

YES. Although the bar will be following the national curfew and closing at 10:30pm