The Buccleuch

Hotel & Restaurant

High Street | Moffat | DG10 9ET

01683 220 003
enquiries@buccleucharmshotel.com
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Your feedback...

"Stopped here for dinner while staying at a B&B locally. Must say the service was excellent & the food out of this world. I had the rump steak, An inch & a half of prime meat superbly cooked. I've never had a steak like it!"
Miles P
Leicester

Coronavirus Updates

Buccleuch Arms Hotel Moffat


The Buccleuch’s Current Status – OPEN (Residents Only)


( Check on Scotland’s current Coronavirus standing HERE)


We are Open

Situation

By now most people around the world are very aware of the Covid19 pandemic and how it’s affecting the way we all go about our lives and how businesses can and have to operate. We at the Buccleuch are doing our very best to ensure that every guest that stays with us has an enjoyable experience whilst keeping you and our controlled environment safe. In fact don’t just take our word for it, we have been overwhelmed and humbled by such warm responses and reviews by are many guests who have stayed with us in the recent months … have a peep at our tripadvisor page … (Tripadvisor).

As of the 9th of August the Scottish government has decided to lift almost all restrictions. If you would like to know the full details please visit the Governement website at https://www.gov.scot/coronavirus-covid-19. One noteable difference between Scotland and England is that in Scotland it is still mandatory to wear face coverings in indoor public spaces. Having said that there are some exceptions, one which affects the Buccleuch and the way in which we operate.

As an exception to the rule the Scottish Government states:

“Guests residing in tourist accommodation are exempt from face coverings rules if members of the public do not have access.” … Source: www.gov.scot

In light of this exception, and the drive to provide the safest and most comfortable experience for all of our guests we have decided to keep the hotel operating in it’s current format and open to residents only for the remainder of 2021. Some of our reasoning are as follows:

  1. In light of current government Corona virus guidelines all businesses are required to self assess and show due diligence. We currently have a full diary for the rest of the season & unfortunately do not have the safe space for any extra capacity.
  2. So late into the season, It would be very difficult, albeit somewhat impossible to recruit, train and implement new staff to cater for the extra demand for such a short period of time.
  3. We strive to make every guest’s stay with us as comfortable & enjoyable as possible and feel it fair to oblige the exception guidelines the government has provided for accommodation providers regarding the wearing of face coverings mentioned above.

For guests who have stayed with us pre covid times and as an indication of some of the ways in which we will be operating here are a few pointers.

Meals, both dinner and breakfast, will be conducted during specified times and in a staggered, by booking manner. Any guests will have the opportunity to choose their seating time when they arrive. It will be on a first come first served basis but we will try and accommodate everyone’s wishes.

Hopefully below will answer any more of your questions but please feel free to contact us for any more information: Contact Us


FREQUENTLY ASKED QUESTIONS

QUE: Is the hotel open?

YES … However … due to the pointers mentioned above we will be open to residents only.

QUE: Can I book now for future dates?

YES … our diary is online and available for any future bookings. (BOOK HERE)

QUE: Do I have to book a place in the restaurant?

Unfortunately the restaurant is only catering for residents at the moment. This is to meet current social distancing guidelines and to keep everyone safe and comfortable. This means we do have space in the restaurant for all our residents although we do require a booking/dining time pre arrival or on the day. Evening meals are served between 6 and 8pm

QUE: Do you do lunches?

At the moment our restaurant is closed for lunches … However … we have created a substantial packed meal which can be ordered the night before your departure. We think you will be impressed with the selection and we encourage you to take advantage of this so you can enjoy stunning countryside. (Packed Lunch Menu)

QUE: Are the rooms sanatised?

Absolutely! … We have been fully accredited by the ‘Good to Go’ scheme which means we have surpassed the standard required to reopen during the Covid period.

Linen – Our linen is provided by a well established and reputable private company (Shortridge) who launders to BS EN 14065 & HTM 01-04 ensuring hygienically clean linen in line with NHS infection control measures commenced in the weeks prior to lock down.

General Cleaning – We have minimalised surfaces in rooms and public areas where possible and all rooms are regimentaly deep cleaned daily and before new arrivals using approved and recognised products. We have invested in a state of the art electrostatic sanatisation machine which allows us to give a deeper, fuller and more comprehensive sanatisation process in line with intensive care units in hospitals – It’s not a cheap machine!

QUE: Do you have hand sanatising gel?

Yes … There are only two ways into the hotel. The front door and a door leading from our garden at the rear of the hotel. There are hand sanatising stations at both these entrances.

There will also be a hand sanatising station at the central stairwell where almost all corridors off shoot from. We do ask that everyone sanatises their hands on entry and as often as needed within the building. We all have to maintain some sort of self awareness, we know it is difficult but soon it will become second nature.

QUE: Do I have to wear a face mask in the hotel?

NO … “Guests residing in tourist accommodation are exempt from face coverings rules if members of the public do not have access.”

Face coverings will have to be worn in most indoor public spaces.

QUE: Can I drink alcohol in the hotel?

YES. All restrictions on where you can drink alcohol have been dropped