The Buccleuch

Hotel & Restaurant

High Street | Moffat | DG10 9ET

01683 220 003
enquiries@buccleucharmshotel.com
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"Lovely people ... Great Hotel ... Fantastic food ... Simply love this place!"
Roger & Julie Read
Cambridgeshire

Coronavirus Updates

Buccleuch Arms Hotel Moffat


The Buccleuch’s Current Status – Opening on the 15th of July


( Scotland announces entering Phase 3 of the Corona Virus Strategy – REPORT)



Situation

These are very worrying and uncertain times for everyone. On the 20th of March, the Government announced an order to close restaurants/bars and relevant social venues due to the the Coronavirus disease (Covid-19).

However … GOOD NEWS … some time has passed and it would appear we may be over the worse as the country and indeed the world develops strategies to cope with this virus. The Scottish government, at this time, deems it safe enough to reopen these business as long as we adhere to government guidance and regulations. (Note: Scotland has slightly different guidelines to England, Wales and N.Ireland) The date set to reopen Accommodation in Scotland is the 15th of July.

We deeply apologise to all of you, our guests and our friends who had plans to travel and stay with us during the lockdown. We’ve tried to communicate with you all as much as we can and in most cases I believe we’ve been able to reschedule or refund in full.

To adhere to new and changing government regulations some of you will note style changes to the way the hotel operates. We’ll try outline some of them below. All changes made have been considered very carefully to ensure everyones safety and to the best of our ability still create a great, enjoyable, warm experience for you.

A very noteable change is that the hotel will be open to resident guests only. This includes our restaurant. This has both good and sad notes. Fortunately for us many of you have retained your accommodation bookings and or rebooked. Sadly, to adhere to social distancing measures, and ensure your safety and comfort we simply can not accommodate any other persons in the hotel. If as our resident guests you have friends in the town, who either live here or are staying elsewhere we will of course accommodate them if we can.

Meals, both dinner and breakfast, will be conducted in two seatings. Any guests will have the opportunity to choose their seating time when they arrive. It will be on a first come first served basis as there will only be a number of slots available in each seating.

Hopefully below will answer any more of your questions but please feel free to contact us for any more information: Contact Us

PLEASE NOTE: Our cancellation policies will revert back to normal as of the 15th of July 2020.


FREQUENTLY ASKED QUESTIONS

QUE: Is the hotel open?

The hotel can only legally open from the 15th of July 2020 in line with government regulations. We have done lots of preparation over the last few months and are ready to open on the 15th.

Please note the hotel will only be open to resident guests only. We have done this for the safety and convenience of our residents. Unfortunately we can not accommodate anyone other than our own residents (or their friends) in the bar or restaurant and maintain social distancing.

QUE: Can I book now?

Yes … our diary is online and available so you can book now for any available dates from the 15th of July going forward. (BOOK HERE)

QUE: Do I have to book a place in the restaurant?

We have enough space for for all our resident guests to dine in our restaurant and encourage you to do so. We will have two seating times for both dinner and breakfast and you can arrange that on the day of your arrival.

QUE: Do you do lunches?

We are not open to the general public therefore our kitchen will be closed over lunch. However … we have created a substantial packed meal which can be ordered the night before. We think you will be impressed with the selection and we encourage you to take advantage of this so you can enjoy stunning countryside.

QUE: Are the rooms sanatised?

Absolutely! … We have been fully accredited by the ‘Good to Go’ scheme which means we have surpassed the standard required to reopen during the Covid period.

Linen – Our linen is provided by a well established and reputable private company (Shortridge) who launders to BS EN 14065 & HTM 01-04 ensuring hygienically clean linen in line with NHS infection control measures commenced in the weeks prior to lock down.

General Cleaning – We have minimalised surfaces in rooms and public areas where possible and all rooms are regimentaly deep cleaned daily and before new arrivals using approved and recognised products. We have invested in a state of the art electrostatic sanatisation machine which allows us to give a deeper, fuller and more comprehensive sanatisation process in line with intensive care units in hospitals – It’s not a cheap machine!

QUE: Do you have hand sanatising gel?

Yes … There are only two ways into the hotel. The front door and a door leading from our garden at the rear of the hotel. There are hand sanatising stations at both these entrances.

There will also be a hand sanatising station at the central stairwell where almost all corridors off shoot from. We do ask that everyone sanatises their hands on entry and as often as needed within the building. We all have to maintain some sort of self awareness, we know it is difficult but soon it will become second nature.

QUE: Do I have to wear a face mask in the hotel?

No … not at the moment but this may change.

Currently in Scotland it became mandatory from the 10th of July to wear face masks (nose and mouth coverings) in certain public areas such as shops and public transport but not in hotels, restaurants or pubs.